Frequently Asked Questions

WHEN DOES MY ORDER SHIP?
Orders ship within 1-3 weeks from date of purchase.
Once orders ship, you will receive an email with a tracking number so you can track your shipment from door-to-door.


HOW DO I TRACK MY ORDER?
Check your email for the shipping notification email. It contains the tracking number for your package. Sometimes emails end up in spam/junk folders, so check there if you cannot find it in your inbox.


WHERE ARE ALL THE ITEMS I ORDERED?
If you purchase multiple items from Frog Hill, you will receive them all together in the same shipment.


WHAT IS YOUR RETURN POLICY?
Due to high volume and limited inventory, all Jill's Steals and Deals are FINAL Sales.
No Returns/Refunds/Exchanges are allowed.