Frequently Asked Questions
Why match your undergarments?
You will feel put together from the first article of clothing you put on in the morning. Build your confidence.
Do you ship internationally?
Related Garments currently only ships to CONT USA.
How do I know when my order has shipped?
An email will be sent to you once your order has shipped, and will include your tracking number as well as the appropriate postal service to verify it with.
My tracking information shows as "delivered" but I don't have the package and no notice has been left at my residence, what should I do?
Please contact your local USPS office to see if a parcel has been left for you; In certain cases, a parcel will be left with a local USPS office if the recipient is not available upon delivery. If you have not been able to locate the parcel after doing this please email firstname.lastname@example.org
What are your shipping rates?
USPS Parcel (3-5 Days) - $5.00 first item / $2.00 each additional item
What if my order is lost or damaged in the mail?
Related Garments is not liable for any damages incurred during transit; it lies within the responsibility of USPS. All purchases are made at the buyers’ own risk. Related Garments does not assume any responsibility for lost or damaged packages.
What is the process time of each order?
All orders placed from Monday to Friday will begin processing the following business day. Please note that orders placed on Friday will begin processing on the following Monday. RELATED will ship within 2-5 days after processing has begun and pending credit verification
What is your return/exchange policy?
Due to sanitary reasons, all underwear sales are final and cannot be returned. However, if an incorrectly sized item was ordered please contact us through the email email@example.com and we can look into it for you.
What is your shipping method?
Related Garments ships USPS for all US orders. If there is an apartment number or unit number associated with your address, please make sure to include it. Please note that we DO ship to P.O. boxes but NOT to freight forwarders.