Frequently Asked Questions

 

What is the average shipping time?

Usually 2-5 days. Typically shipping times are around 2-3 days.


Do you offer a product warranty if I have any issues?

Yes! Tao Clean products have a two-year warranty (from date of purchase) covering manufacturer-related defects. Please contact customer service at support@taoclean.com for assistance.


If you don't ship to my region, how can I purchase the product?

You can purchase our products and have them shipped through our Amazon store. Please visit our U.S. and Canadian Amazon storefronts.

Can I use the Facial Brush or Toothbrush in the shower?

Yes, both of the handles are waterproof so they can be used in the shower. Please avoid the bathtub as they should not be submerged. Simply return it to the base station to clean, dry, and recharge.


Can I use it in other countries?

Yes as long as you use a plug adapter. The product ships with a US plug and will work for 100-240V.

 

Are you supposed to leave plugged in all the time and will it hurt it if you do?

Yes the unit has to be on all the time to recharge. The actual cleaning takes place with the UV-C light, which blasts pathogens for five minutes. Afterwards the dryer slowly activates to run for 6-8 hours of drying time. The battery lasts for up to 3 weeks on a single charge, but you'll need to have it plugged in to access the UV and drying functionality.

How often do you need to replace the brush heads?

The Facial Brush heads should be replaced every 2-3 months. The Toothbrush replacement heads should be replaced every 3 months.