Frequently Asked Questions

When does my order ship?
Orders ship within two weeks from date of purchase. Once orders ship, you will receive an email with a tracking number so you can track your shipment from door-to-door.

How do I track my order?
Check your email for the shipping notification email. It contains the tracking number for your package. Sometimes emails end up in spam or junk folders, so check them if you cannot find it in your inbox.

Where are all the items I ordered?
If you purchase multiple items, you will receive them individually. Products are shipped directly from manufacturers, so expect your items to arrive in multiple shipments.

What is your return policy?
Due to high volume and limited inventory, all Jill's Steals and Deals are FINAL Sales. No Returns/Refunds/Exchanges are allowed.

My item/package is damaged/defective, who do I contact?
Please contact us directly for any damaged or defective product issues.

Did you charge my credit card before the package was shipped?
Due to the high volume of orders and because this is a FINAL SALE event and credit cards are charged at the time of purchase. Unless otherwise indicated, items will ship within two weeks from date of purchase.