What is your return policy? Due to high volume and limited inventory, all sales are FINAL Sales. No returns/refunds/exchanges are allowed.
How can I change/cancel my order? Our customer support team is always here to provide you with quality service. Contact us
I didn't get an order confirmation email, what do I do? Reach out to our customer service team for assistance. Contact us
Who actually ships my items? TODAY also offers a variety of exciting products through partnerships with retailers and brands. If your product is purchased as part of one of our partnerships with a third-party retailer or brand, that retailer or brand will be responsible for shipping the product directly to you.
If your product is sold directly by TODAY, your product may be fulfilled and shipped by a third-party fulfillment partner.
How will I be notified when an item has shipped? You will receive a shipment email notification from TODAY detailing all the tracking information about your order directly from the retailer.
Can I use a promo code or a coupon of a brand/retailer during purchase? No, not at this time.
Do you save my credit card information? We do not save or share your credit card information. You can view our full terms & conditions and privacy policy.
Why am I getting a credit card error when attempting to place my order? Please check that you are entering all the correct payment information. If you continue to experience issues, please contact our customer service team.
Damaged and Defective Items In the unlikely event that an item you ordered arrives damaged or is defective, please contact us.
Missing Items or Incomplete Orders In the event your order is missing any items or parts, please contact us as soon as possible, but no later than thirty (30) days after delivery.
Customer Support Our customer support team is always here to provide you with quality service. all us at (877) 373-4907 or email us at CustomerServiceNBCShops@today.com
Hours of operation: Monday - Friday 8 AM to 5 PM EST