Frequently Asked Questions

What is the shipping rate for the American Girl Character Collections?
Shipping is $10.95 per character collection.

Can I return the collection?
I’m sorry but due to the high volume and limited inventory, all sales are FINAL. No returns, refunds or exchanges.

When will I get my package?
Orders ship within 2 weeks of date of purchase

Where is my order?
Check your email for the shipping notification. It contains the tracking number for your package.
Sometimes emails end up in spam/junk folders, so check there if you cannot find it in your inbox.

Can I purchase these items at the deal price at your American Girl stores or via your 800#?
This special offer is not available at American Girl retail stores or by phone. This is an exclusive,
online-only offer through the Jill’s Steals & Deals web site.

What if I have an issue with my order or product?
Please call American Girl customer service at 1-800-845-0005 or email