Frequently Asked Questions
How do I know when I will receive my product?
If you have received a tracking number, please know that shipping can take up to 3 weeks. With the on going Covid situation, shipping is still very delayed. Just know that when you have a tracking number you will most definitely receive your products. If it has been past 35 days, please email customer support at email@example.com.
What if my product looks dry?
No compact is completely air tight, so if it looks like its dry, just reactivate using circular motions with your fingers or brush. The more dry it is the less likely it is to melt!
Does Coconut Seed Oil clog your pores?
Fractioned coconut oil does not clog your pores, it's a process where the long chain fatty acids are removed and actually help extend shelf life. Coconut Seed oil when taken out of a jar, in its full concentration and lathered on can clog pores, but so can so many other things. It is considered to be comedogenic and is anti-fungal. But everyone is different!
What does Jojoba Seed Oil do for people with oily skin?
It doesn't act like oil, it's actually waxy and is similar to the skins natural sebum production, which in turn will help reduce the skin natural oil process, which is why is works for people with oily skin.
Are your products vegan and gluten free?
Our products are made in an organic facility and are completely vegan and gluten free. Instead of beeswax, we use Shea Butter and Candelilla Wax, which is vegan and has a higher melting point.
How long do Carlucce products last?
Approximately 12 months after opening. Based on the ingredients used in our natural products some oxidation & emulsification may occur.
Are Carlucce products Organic and natural?
They are 98% natural and 54% organic. All the active ingredients are derived from seed oils and natural products. The inactive ingredients such as Mica, Iron Oxides , and Titanium Dioxide are used for binding and to add hues of color and make up less than 1% of the product. These inactive ingredients have been tested to be harmless in the doses that are contained in our products.
Why are there no USDA Organic Certified, PETA Certified, Vegan Certified and Gluten-Free Certified labels on the packaging?
We are Leaping Bunny Certified and our facility based outside of LA is Cruelty-Free Certified as well as Peta Certified. Our products are made and compounded in a Certified Organic and Natural Facility based. As a small new beauty line that is focused on small batch quality control, it takes time and a long process to get these labels. Of course, anyone can be intolerant to natural products just as easily as unnatural products so if irritation occurs, refrain from using our products.