Frequently Asked Questions
When will I receive my order?
Orders are received within two weeks from date of purchase. Once orders ship, you will receive an email with a tracking number so you can track your shipment from door-to-door.
How do I track my order?
Check your email for the shipping notification email. It contains the tracking number for your package. Sometimes emails end up in spam or junk folders, so check them if you cannot find it in your inbox.
Where are all the items I ordered?
If you purchase multiple items, you will receive them individually. Products are shipped directly from manufacturers, so expect your items to arrive in multiple shipments.
What is your return policy?
Due to high volume and limited inventory, all Jill's Steals and Deals are FINAL Sales. No Returns/Refunds/Exchanges are allowed.
My item/package is damaged/defective, who do I contact?
Please contact the brand directly for any damaged or defective product issues.
Why am I getting failed transaction when I try to complete my order?
If you get an error message when attempting to checkout, please call your bank or credit card to make sure they have not blocked the transaction for activity outside of your normal purchase patterns. It's very common and protects you from fraud. This can usually be fixed in a few minutes allowing you to complete your order successfully.
I tried to complete my order but it told me the items in my cart were no longer available, what happened?
Due to the incredibly high demand and limited inventory available, all sales are on a first-come, first-serve basis. Items are not reserved once they are put into the cart. If inventory is down to a single item and multiple customers add it to their cart, the customer that completes their order first gets the item and any others who also had the item in their cart will get the message that notifies them the item is no longer available.
Do you hold inventory for other time zones when the sale airs?
Yes we do. A portion of the total inventory is held for each time zone (Eastern, Central, Mountain, Pacific) to give customers all across the country a chance to get in on these amazing deals.
Did you charge my credit card before the package was shipped?
Due to the high volume of orders and because this is a FINAL SALE event and credit cards are charged at the time of purchase.
Where can I find brand contact information from a previous segment/sale?
Brands that have participated in a sale are listed here (click).
I ordered the wrong item/color/size, can you help me fix it?
Pending available inventory, we cannot guarantee these requests will be possible but we will do our best to correct your error and create a new order for you with the desired item/color/size. For requests such as these, please CLICK HERE to contact the featured brands directly.
How can I turn off TODAY Steals and Deals browser notifications?
Interested in appearing on Jill's Steals & Deals?
If you have a product you would like to submit for consideration on Steals & Deals, please CLICK HERE to submit an application.
Do you need to contact the eCommerce team?