Frequently Asked Questions

Food is undercooked.
Was food cooked on the Warm setting? Do not cook on Warm.

Was power interrupted?
Did the slow cooker cook for the complete time selected? Select HIGH or the 4-hour setting to add more time to the recipe.

Recipe had too much liquid.
Crock was overfilled.
Did you have the lid placed correctly on the slow cooker?

My meal was overcooked. Why?
Was the crock at least half full? The slow cooker has been designed to thoroughly cook food in a filled crock. If the crock is only half-filled, foods may cook faster. Check for doneness periodically. Foods will continue to increase in temperature after desired temperature has been reached. Recipe called for shorter than normal cook time and IntelliTimeTM mode was used.

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