Frequently Asked Questions

What material are these glasses made from? 
These are all manufactured of 100% lead free Crystal. 
Are these glasses dishwasher safe?
Yes, they can be washed in the dishwasher; although we do recommend you place them in the top rack.
Did you get my order?
Please check your email for an order invoice confirming your order has been placed. Also check your email’s spam or junk folders - it is possible that the invoice arrived there by mistake. If you do not have an email with an order invoice, the order did not complete.
How long will my item take to ship? When will I receive my glassware sets?
All orders will arrive within 2 weeks.
If I order two items, will they ship together or separate?
As long as you order two items they will ship together; however if you order more than two items you will receive more than one box.
What is the status of my order? Did it ship yet?
You will receive an email with a tracking number for your order once it ships, so you can track your package from our door to your door!
Can I track my order?
Yes! You will receive an email with a tracking number for your order as soon as it ships.
I made a mistake on my shipping address, how do I update it before my order is shipped?
To change your order address please email us at: info@joyjolt.com
If you still have questions that have not been addressed here, please contact us at the email address below:
info@joyjolt.com