Frequently Asked Questions
What is “Bean to Bar” chocolate?
The term “bean to bar” refers to the in depth and laborious method we use transform cocoa beans into chocolate bars. We source cocoa beans from four different countries and they arrive to us fermented and dried. We then hand-sort, roast, winnow, grind, temper, mold and wrap each of our bars. It currently takes anywhere from 4-8 days to produce one of our chocolate bars.
What does the percentage mean?
A 70% dark chocolate, for instance, contains 70% cocoa solids (aka part of the cocoa bean). The remaining or inverse percentage represents non-cocoa solids, which in our chocolate bars is mostly sugar, or in milk chocolate would also include milk.
Do your bars contain soy or gluten? / Other Allergen Information
Our chocolate bars do not contain soy or gluten.
We do not use any preservatives in any of our bars (like soy lecithin).
- Ooh La Lavender bar contains honey.
- Berry Bisous contains strawberries & raspberries.
- Drinking chocolate contains no allergens and only three ingredients: cacao, organic cocoa butter, organic cane sugar.
- Ooh La Lavender Cocoa Tea contains no allergens and only three ingredients: cocoa shells, lavender petals & vanilla.
- The three single origin bars in the Tasting Kit contain no allergens and only three ingredients: cacao, organic cocoa butter, organic cane sugar.
What kind of cacao beans do you use?
We source cacao beans from the Dominican Republic, Haiti, Nicaragua and Colombia. We use fine flavor cacao, cocoa beans that are cultivated for the highest quality and not sold on the commodity market.
Is your chocolate fair trade?
Our chocolate is not certified fair trade. However, we prioritize ethical and transparent sourcing for all of our cacao in a way that we consider goes above and beyond the well-known certification label. We have partnered with strategic suppliers, like Uncommon Cacao and Enliven Cacao, that work directly with farmers to ensure wages are transparent, and to offer an alternative to the commodity market. While fair trade pays a premium and can fluctuate off of commodity pricing, we purchase beans based on a quality grading scale that is not controlled by commodities. We believe that offering an alternative market for farmers creates healthy economic competition, offers higher wages for higher quality, and ultimately can make the cocoa supply chain more equitable at the farmer level.
Is your chocolate organic?
We do not certify our chocolate as organic, although we purchase some certified organic cocoa beans as well as certified organic cane sugar. In some instances, our cocoa beans are not certified organic because the fee for certification is so high and has no real path to return on investment for the farmers that have to pay it. All of the beans we buy are farmed with organic methods and are inter-cropped with other plants in a way that promotes biodiversity.
We acknowledge the invisible, woven network connecting people and plants that sustains our lives and livelihoods. We believe that the way we cultivate food and plants must protect the earth as it gives back to us, and the cacao (among other ingredients) we source contribute to and support this ethos.
What is Drinking Chocolate?
Drinking Chocolate is a European style hot chocolate made from pure chocolate shavings! You simply whisk into hot milk or a milk alternative over the stove for a decadent and rich hot chocolate treat. Think melted chocolate in hot milk. It's the best way to drink hot chocolate.
What is Cocoa Tea?
Cocoa Tea is made from the shells of cocoa beans. Steep like a regular loose leaf tea for a surprisingly chocolate taste! Our Ooh La Lavender blend is a combination of cocoa shells and lavender petals, a take from our award winning our Ooh La Lavender chocolate bar. It is lightweight in body, has the mouthfeel of tea, but does taste like chocolate! Sweeten and add cream to taste.
Shipping & Returns
How much does shipping cost?
We are offering shipping at $9.99 per order.
How long will it take to receive my order?
You should receive your order at the latest by Tuesday February 9th.
What is your return policy?
We want to make sure you receive chocolate in excellent condition! We cannot accept returns on our products, but if you receive melted chocolate due to a shipping issue or a defective product, we will gladly offer a refund. If the weather and shipping solutions permit, we may be able to send you a replacement. Please make sure you track your package and are available to pickup from your mailbox or doorstep upon delivery. We cannot guarantee chocolate that cannot be delivered or that sits in the sun or elements once delivered to your address.
Please submit photos of damaged or melted chocolate with a request for refund to firstname.lastname@example.org, and we will assist right away.