Frequently Asked Questions

How are Omaha Steaks products shipped?
With our "Mini Deep Freeze" packaging your Omaha Steaks order will arrive frozen and in perfect condition. We use plenty of dry ice and a polystyrene insulated cooler - a packaging combination that will withstand any kind of weather.

What should I do with my cooler once I receive my order?
Our rugged, reusable cooler - like aluminum, glass and paper - can be recycled time and time again. Many of our customers enjoy reusing their coolers at picnics, at the beach or for storage. If you can't find a "re-use" for your cooler, please call your local recycling center to see if they will accept it. For more information on your recycling efforts, visit

What should I do if I’m not happy with my purchase?
Here at Omaha Steaks, we stand behind our products. If you are not absolutely thrilled with your purchase from Omaha Steaks, we'll cheerfully replace your purchase or refund your money, whichever you prefer. Our Customer Care department can be reached at 1-800-228-9872 or via email at Please Note: We do reserve the right to limit refunds and replacements. We guarantee delivery only to the addresses we are provided.

We're here to help you, and we pride ourselves on offering the highest quality of customer service. Our help center provides you with all the information to make your shopping experience even better. For a full list of FAQs visit