Frequently Asked Questions
Are you Hale Bob or One Spirit Lifestyle?
One Spirit Lifestyle is a licensed retailer of Hale Bob Sleep and Loungewear. We sell our own products under a One Spirit label as well as hold products and garments that are under the Hale Bob Sleep and Loungewear brand. The current featured product is a Hale Bob labeled garment set.
Where are the garments manufactured?
Our fabrics are manufactured and undergo their conditioning process in Guatemala.
How do the sizes fit?
You can find our sizing chart on our website here: https://onespiritlifestyle.com/pages/size-chart
How does your shipping process work?
Upon each order, we will confirm and have the products shipped out within 48 business hours. Depending on shipping location, it will take between 5-7 business days to receive your order. Once the order has been shipped and in transit, we ask that you please check with your local UPS location on further details.
We will gladly assist during that process as well!
What is your return policy?
For this promotion, all sales are final.
We will not be accepting any returns or exchanges except for defects or damaged on arrival packages.
For all orders received damaged on arrival (DOA), we will issue a complimentary exchange for the original item that was ordered. After contacting us via email, a free of charge shipping label will be sent to have the product returned and your exchange will be sent out. The outgoing label will not be charged to the customer.
Do you ship worldwide?
Unfortunately, we only chip within the United States, excluding Alaska, Hawaii, and Puerto Rico. Can I cancel my order? Since this special promotion will be under Jill’s Steal and Deals, if the order has not been confirmed, then you are still eligible to cancel your order. However, after a sale is confirmed there will not be a cancellation option available.
How do we wash the garments?
Feel free to visit us on our website: www.onespiritlifestyle.com
Although there is not a strict way to wash our garments, we recommend machine wash cold and gentle tumble dry for your convenience. Our garments can also be hand washed and air dried, however, we ask that you do not use a stiff brush when hand washing.
How can we find more information on One Spirit?
If you have any questions, we would love to connect with you and assist with any inquiries!