Frequently Asked Questions

Where are the products manufactured?
All products are manufactured in China and designed by Picnic Time Family of Brands, a family-owned company in California.

Who may I contact to learn more about the products and the brand?
For product questions please email us at info@picnictime.com. For more information on our brand please visit us at www.picnictime.com.

What is your return policy?
Due to high volume and limited inventory, all Jill's Steals and Deals are FINAL Sales. No Returns/Refunds/Exchanges are allowed.

Are these special discounts exclusive to the Jill's Steals and Deals?
Yes, these special discounted deals will only be available through the Jill's Steals and Deals online site. You may not purchase this deal via phone or email, no exceptions will be made.

When will my order ship?
Orders will be shipped within two weeks from the date of purchase. Due to the high volume of sales, expedited shipping will not be available. Once your order has shipped, you will receive an email with a tracking number so you may track your shipment. Sometimes emails can end up in spam or junk folders, so please check them if you cannot find it in your inbox.

I tried to complete my order but it told me the items in my cart were no longer available, what happened?
Due to the incredibly high demand and limited inventory available, all sales are on a first-come, first-serve basis. Items are not reserved once they are put into the cart. If inventory is down to a single item and multiple customers add it to their cart, the customer that completes their order first gets the item and any others who also had the item in their cart will get the message that notifies them the item is no longer available.

Do you hold inventory for other time zones when the sale airs?
Yes, we do. A portion of the total inventory is held for each time zone (Eastern, Central, Mountain, Pacific) to give customers all across the country a chance to get in on these amazing deals.