Frequently Asked Questions

Where are the products manufactured?
All products are manufactured in China and designed by Picnic Time Family of Brands, a family-owned company in California.

What is your return policy?
Due to high volume and limited inventory, all Jill's Steals and Deals are FINAL Sales. No Returns/Refunds/Exchanges are allowed.

What are the care instructions for the Cheese Cutting Board & Tools Sets?
Surface wash only with a damp cloth. To prevent the wood from warping and cracking, do not submerge in water. Hand wash tools and towel dry immediately after washing. Not dishwasher safe.

When will my order ship?
Orders will be shipped within two weeks from the date of purchase. Due to the high volume of sales, expedited shipping will not be available. Once your order has shipped, you will receive an email with a tracking number so you may track your shipment. Sometimes emails can end up in the spam or junk folder, so please check them if you cannot find it in your inbox.

Who may I contact to learn more about the products and the brand?
For product questions please email us at info@picnictime.com. For more information on our brand please visit us at www.picnictime.com.