Frequently Asked Questions

Skincare Devices
What is the difference between the Spade and the Strawberry?
The Strawberry cleanses, exfoliates and massages all-in-one. Its small size makes it perfect for use at home or to take with you to the gym or when traveling. The Spade is a sonic cleanser and massager. Somewhat larger than the Strawberry, the Spade has an ergonomic handle for a better grip and reach.

How do you charge the Strawberry?
The Strawberry has a nearly invisible charging port (hole) on the wave side of the device. Insert the DC pin into the hole and charge. Disconnect before using the device. Once the light is constant, this indicates that it is fully charged. Remove the charging cord from the device.

How do you charge the Spade?
Simply plug the cord into the Spade, then plug the USB cord into a USB port, and wait for the light to begin blinking. Once light stays constant, you're fully charged and you're ready to begin. Remove the charging cord from the device before using.

General Information
Which products are covered under warranty? And for how long?
All of our products are covered under a 12-month limited warranty. However, we do not cover the shipping costs of items returned to us. If your product is, in fact, defective, it will either be repaired and sent back or a brand new product will be sent to you at our cost.

How do I get in touch with the Pop Sonic Customer Service team?
You can either fill out the form on the Contact Us page or give us a call at (631) 619 - 7122.