Frequently Asked Questions

Offer valid online only at from May 16 2019 through May 17, 2019, 5:30 PM PT – or while supplies last. No substitutions may be made after an order is placed. Cannot combine with any other promotional codes. PÜR reserves the right to remove items from an order if unavailable. 

Do You Have A Loyalty Or Rewards Program?
Yes, we do. You can join here. Please note that our loyalty program is powered by MAVRCK and in order to join, you will need to login with your Facebook account. At the time of joining, you will be asked to confirm your mailing address and phone number. We request this information in order to contact you if you win a sweepstakes or to mail your rewards. We take your privacy very seriously. Your information is never shared or sold to third parties, it is also never shared on your Facebook page or profile.

What Is The Proper Application Of The 4-In-1 Pressed Mineral Makeup?
Using the Chisel Brush, apply in circular motions to achieve an even and flawless finish. Layer as needed for desired coverage. For those small or hard-to-reach areas, use a smaller brush, such as a Utility or Maximum Coverage Brush.

Who Do I Contact If I Have Questions About A Specific Product?
Each of our product pages has a Q&A section, where you can submit any questions you may have about that product. Questions are monitored and answered daily by a PÜR makeup artist and education director. If you do not receive a response to your question within 2-3 days, please contact customer service and they will be happy to assist you.

Are Your Products Tested On Animals?
No. We are a cruelty-free company that never tests on animals.

Do Your Products Contain Parabens?
The majority of our products are paraben-free, gluten-free and vegan-friendly. They are labeled as such on each product page.

Can I Get A List Of Ingredients In Your Products?
Ingredient lists can be found on each product page on

Where Can I Buy PÜR?
PÜR is available to purchase online at and at select retail stores and authorized websites. Use our Store Locator to find a retail location near you.

How Do I Get The Newsletter?
You can sign up for our e-mail newsletter by checking the “Sign Up for Newsletter” box when creating your account. If you are already a registered member, visit /newsletter/manage to sign up.

How Do I Contact Customer Service?
Our Customer Service department is available Monday through Friday from 8:00 am – 5:00 pm EST (except on federal holidays). You may reach them by phone at 1-866-787-0022 or e-mail

When Will I Receive My Order?
Visit for more details on shipping times and methods. Our standard shipping time is 5 to 7 business days within the US. Upon shipping, we will e-mail you a confirmation that will include a tracking number. You can also track your orders by logging into your account and clicking here, view the order you would like to track and selecting the "shipments" tab. If your package has not arrived within the expected time frame, please contact Customer Service at 1-866-787-0022.

In What Currency Will I Be Charged When I Place An Order?
All orders placed on will be charged in US dollars (USD). We are not responsible for exchange rate fluctuations.