Frequently Asked Questions

Where are the products made?
All of our products are sourced, formulated and manufactured in New York and New Jersey in small batches.

Are the candles made from Soy?
Yes, our candles are 98% food grade soy, and 2% pure coconut oil . They are clean burning, and burn evenly all the way down!

Do you use essential oils?
All of our fragrances at Soap & Paper Factory are made with a blend of essential and phthalate free fragrance oils.

Why do I need to trim the wick of my candle before each lighting?
Believe it or not, trimming the wick is good candle etiquette! This will help lengthen the life of our candle and ensure it burns evenly throughout its lifetime.

Are the candle wicks cotton?
Yes they are.

How long will my candle burn?
Our 9.5 oz candles burn about 65 hours.

How long will my diffuser last?
Our diffusers are oil, and last 6-9 months (but they actually last a lot longer).

How do i get my diffuser fragrance to rejuvenate?
All you need to do is flip the sticks every month! That diffuser will go like the "energy bunny"!