Frequently Asked Questions
Did you get my order?
Check your email for an order invoice confirming your order has been placed. Also check your email’s spam or junk folders – it’s possible that the invoice arrived there by mistake. If you do not have an email with an order invoice, the order did not complete.How long will my item take to ship? Will I get my item by Christmas?
Yes! All orders will arrive within 2 weeks, so your item will arrive by Christmas.If I order two items will they ship together or separate?
Your items will ship together in one box.What is the status of my order? Did it ship yet?
You will receive an email with a tracking number for your order once it ships, so you can track your package from our door to your door.Can I track my order?
Yes! You will receive an email with a tracking number for your order as soon as it is shipped.I made a mistake on my shipping address, how do I update it before my items are shipped?
To change your order address please email us at:
If you still have questions that have not been addressed here, please contact us at the email address below:firstname.lastname@example.org