Frequently Asked Questions

What is Sugarfina’s return policy?

Because candy is perishable, we are not able to accept returns.  


What Credit Cards or Payment do you accept?

We accept Visa, Mastercard, American Express, and Discover. Online we also accept PayPal in the US. 


Can I cancel or change my order?

Due to quick fulfillment times, we do not accept changes or cancellations once the order has been placed. 


Am I able to change my shipping address after my order has been placed?

Due to quick fulfillment times, we are unable to edit your shipping address after the order has been placed. Please note we do not ship to P.O. Boxes. If you place your order with a P.O. Box address, we will reach out to see if you have an additional address we can use before canceling your order. 


Help, my package is missing!

Given the perishable nature of your order, the shipping carrier may deliver the package to a nearby address. Or in some cases, the shipping address provided was incorrect. Check your order confirmation email to ensure the address provided is accurate. If so, you may want to check with neighbors or a building manager. If still not found, send us a note at hello@sugarfina and we’ll help track it down.


What is inside the shipping box?

Your candy is packed with care to ensure it arrives as intended. As many of our packages are sent as gifts we do not include invoices in any of our orders. During warm months, and year-round to destinations in warmer climates, we send your gifts in a special insulated mini-cooler to protect their freshness and exquisite quality. Additionally as needed, we nestle frozen (and reusable) "cold packs" snugly during packing.


I’ve received my order and I’m missing an item/received a damaged product. 

We’re so sorry to hear this! Please reach out to hello@sugarfina.com and our Candy Concierge will assist you. 


What shipping carriers do you use?

Within the US we ship most packages via UPS Ground, UPS Express and USPS. 


Do you ship internationally?

We currently ship to the 48 contiguous United States (which does not include Hawaii, Alaska, or any U.S. territories).


Can I refrigerate or freeze my candy?

We do not recommend refrigerating or freezing your candy as this causes changes to the appearance and texture of the candy.


What’s the shelf life of Sugarfina candy?

Our candies’ shelf life is between 1 month and 4 months. To maximize the shelf life, we recommend properly storing your candy in a cool, dry place around 65-70 ͦ F, away from direct heat or sunlight.


I have an allergy, how can I find out which candies are right for me?

If you have a severe allergy, we recommend you avoid our candy. 
Our packaging facility handles candies that contain milk, soy, wheat, peanuts and tree nuts. We do our best to sterilize our production surfaces, however there may be traces of these allergens in any candy.