Frequently Asked Questions

Do Thread Wallets Keep my Cards Secure?
Thread Wallets are designed to keep your cards safe and secure. They are constructed with a tight-knit 3” wide elastic that covers the majority of your cards to help keep them locked in place so, you should have no problems with any cards falling out. See our Reviews page to hear what our customers say about the security of Thread Wallets.

My package says it was delivered but it hasn't arrived?
We use USPS to deliver our packages. Domestic orders usually take on average around 3-5 business days to be delivered once shipped depending on the location. Please allow 3 business days for your order to be fulfilled and processed before it ships.

Domestic orders are not determined lost until 14 days post shipment

If your tracking number indicates that the package was "DELIVERED" but you have not received the package, please be patient. Some postal workers scan the package as it enters their truck, others scan the package as it enters the mailbox. If your tracking number indicates that the package was "DELIVERED" but you haven't received it, we recommend checking with neighbors, your mail person and your local USPS office to see if the package was misplaced. If after a month, you still have not received the package, please let us know.

If you have any further questions, please contact us at contact@threadwallets.com.

How do I claim my one-year warranty?
We stand by our wallets. Each one is made using durable materials and checked for quality before shipping. Wallets hold some of your most valuable items and we want our products to be ones you can rely on. For that reason, each of our products come with a one-year warranty. If your wallet, lanyard, or phone case becomes defective within one year of purchase, you qualify for a replacement. In order to claim your replacement wallet follow the steps in the link below:

https://threadwallets.myreturnscenter.com/