Frequently Asked Questions
What is your shipping schedule?
We do our best to ship out orders within two-three business days. You should receive a shipping confirmation email with tracking once your order has been fulfilled. If you have not received one, please check your spam folder as it will often appear there.
How long will it take for my order to arrive?
Order times vary depending on location. Typical order times are listed below, but please note that, while we try our best to get your order out as soon as possible, once it leaves our hands it is up to the postal service to fulfill your order in a timely manner.
Domestic US shipping usually arrives within 7 days
It has been 4 weeks and my order hasn’t arrived. What do I do?
Please contact us at email@example.com
What is my tracking number?
You can find the tracking number for all orders in your shipping notification email. If you have not received one, please check your spam folder as emails will often appear there.
My tracking number says that my item is in transit, what do I do?
Shipment tracking is tricky and the Postal Service will often miss a scan. Please note that your order is likely on its way. In the event that it doesn’t arrive in a timely manner, please email us at firstname.lastname@example.org
What is your return policy?
All sales through this promotion specifically are final sale and not eligible for return or exchange
Do you accept artist submissions?
We love to get submissions! Please send a short bio, a link to your website and a link to your Instagram to email@example.com.
While we thoughtfully consider every submission, please note that we receive a high volume of submissions and are not always able to get back to everyone individually.
What is an artist submission?
An artist submission is a request for Valley Cruise Press to collaborate with you on designs and release your work. If you are interested in submitting your work, please see the above information about how to do so.
Can you make products for my brand or event?
We can! We make custom pins, patches and stationery for all sorts of brands and events and we'd love to work with you! Please email firstname.lastname@example.org and she'll send over all the info.